WebZooloo maintains several service level agreements stating our goals for the service we provide. SLA's are meant as a baseline for the type of service you can expect, and the type and amount of compensation you will receive should we not meet our predetermined goals. We always strive to ensure top level uptime, and service availability as we depend on it as much as you do.

Network Uptime Service Level Agreement:
99.999%
View Network SLA

Packet Loss Service Level Agreement:
0% on all PacificRack controlled infrastructure
View Network SLA

Power Uptime Service Level Agreement:
100%
View Power SLA

Hardware Replacement Service Level Agreement:
2 Hours
View Hardware Replacement SLA