WebZooloo prohibits sites engaged in:
• Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.

• Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to a large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, spamming WebZooloo support staff. Spammers are held responsible for a $500 clean up fee.

Policy Violation
Should a policy violation occur, WebZooloo reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to WebZooloo, including but not limited to, WebZooloo's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

Data Loss and Backups
The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on WebZooloo servers). WebZooloo is not responsible for any lost files, information, or data. Hardware is mechanical and by nature mechanical hardware is prone to failure. If so subscribed, Daily and Weekly Backups are performed on a best effort basis, should an event occur where our backup script was unable to complete the backup and the server�s hard drive fails, we hold no responsibility. Please make sure you have off-site backups!! We do our best, but sometimes things go wrong!

Server Management
The client understands that server management occurs as queued tasks. We hold no responsibility should a server be hacked, exploited, cracked or in any other way become damaged due to client or 3rd party actions. We reserve the right to decline management services should the client, client's staff, or any person(s) the client has allowed access to the server disrupt proper server functioning. This includes all softwares, and configuration. If you need something done, and you aren't sure how to do it, please let us do it for you!!

Technical Support
If you wish to report a trouble or repair need for your service or to check on progress of an existing trouble ticket click here for Live Support, you may also dial 1-877-4-Zooloo option 1, or e-mail support@WebZooloo.com
Technical support hours: 24 hrs / 7 days

Payment Policy
• The setup fee is required before any service is activated.
• The setup fee is non-refundable.
• Full payment is required before any hosting service is rendered.
• WebZooloo accepts credit card payment (Visa, Master card, American Express), Paypal, and epassporte.
• Online credit card payment is authorized and assessed in real time.
• Once an order is successfully submitted, the client is subject to WebZooloo's refund policy.

• Client has three (3) days to remit payment to WebZooloo after first email notification to the billing contact of a renewal.
• Payment must be received or services are not rendered.
• If payment is not received on time, expect service interruption.
• Any interrupted service will incur a $20 re-connection penalty.
• Returned or bounced checks will incur a $35 processing penalty.
• WebZooloo reserves the right to change prices at any time on month to month services.
• All monetary transactions will occur in $US dollars.

Additional Features
• Additional features can be added at any time.
• Add on costs are non-refundable regardless of whether the service was used.
• Credit Card: Charges are assessed in real time for the current period and every upcoming period until the end of their billing cycle.
• Additional services will be activated when payment is received.

Renewal and Billing Schedule
• Renewal notification is emailed to the billing contact ten (10) days prior to the end of the billing cycle. We will automatically process the renewal charge on the Anniversary Date or on the "Bill on Date" for the account and notify the client via email when the renewal is complete.
• Checks/Money Orders; Checks or money orders are due within seven (7) days of the first notification. If payment is not received, the account is terminated at the end of the billing cycle.

Credit Card Failures
If there are difficulties with the completion of the charge the client will be notified by email. We will attempt to charge the account seven (7) days after the original processing date. An email will be sent each time the charge is not approved.
PLEASE NOTE: If the payment is unsuccessful on the 7th day, we will notify the client via email. The account will be suspended until payment is received. If payment is not received within 30 days, the account will be cancelled and an email will be sent notifying the client of the action taken.

Returned Checks
• Non-Sufficient Funds
• If a check is returned, the client is subject to a $35 processing fee.

Account Reactivation
• If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $20 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including hosting fees, additional features, and NSF check processing fees.
• If your account has been cancelled for 30 days or more, you will need to signup as a new client.
• If an account was cancelled due to policy violation, WebZooloo will not reactivate the account.

Refund Policy
• For all accounts, the set up fee is non-refundable.
• If WebZooloo terminates an account due to policy violation, there will be no refund.
• Monthly fees associated with additional features are non-refundable.

Cancellation
• WebZooloo reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund.
• Customers can cancel service at any time within their contract limitations. Cancellation requests should be sent via email, Only authorized persons can cancel an account.
• If the client requests cancellation, their account will be terminated immediately unless they specifically state they wish the account to be cancelled at the end of the current billing cycle. If the client specifies immediate account termination or fails to define when the account should be cancelled, WebZooloo reserves the right to terminate service without notice.
• The minimum information required to cancel and account are:
A) Specific reason for cancellation
B) Last four digits of the credit card on file or account information (as validation to cancel account)
• Cancellation requests emailed to WebZooloo should be emailed to billing@WebZooloo.com
• Refund policies (see Section 12) strictly apply to all cancelled accounts.

• If an account is cancelled due to non-payment, WebZooloo reserves the right to delete contents without notice and re-provision the server for re-sale.

Indemnification
Client agrees to defend, indemnify and hold harmless WebZooloo against any liabilities arising out of defective products sold to customers from WebZooloo servers, personal injury or property damage caused by products or services sold or distributed from WebZooloo servers, any material that infringes or allegedly infringes on the rights of a third party available from WebZooloo servers, and any material that libels or allegedly libels a third party available from WebZooloo servers.

Disclaimer
WebZooloo is not responsible for any damages to any client's business. WebZooloo makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of WebZooloo's service is at the client's sole risk. WebZooloo does not guarantee that our services will be uninterrupted or error free. WebZooloo will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. In no circumstance will WebZooloo be liable for any claims resulting from the use or inability to use WebZooloo's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to WebZooloo servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

WebZooloo reserves the right to revise our policies at any time.